Contact Information

Address:
3301 E. Deseret Drive
St. George, UT 84790
USA

Email: info@zboost.com

Customer Support Available:
Monday – Friday
9:00am – 8:00pm EST

Saturday and Sunday
10:00am – 7:00pm EST

Email: support@zboost.com

Toll Free: 1(866) 294-1660

zBoost is a memeber of the
Wilson Electronics brand along with 
weBoost and WilsonPro 

Experiencing trouble with your zBoost setup?

For a professional installation from our partner InstallerNet, click here


Please note the following important factors in determining zBoost performance:


  1. Vertical Separation: At least 15 vertical feet is needed between the External Antenna (receives the outside signal) and the Indoor Antenna (rebroadcasts the signal indoors). Separation less than 15 vertical feet will result in decreased performance. Generally, increasing this distance (up to 40 feet) will increase the performance and decreasing the distance will limit zBoost performance.
    Note: Does not apply to zBoost CONNECT products.

  2. Proximity of metal or wireless access points:
  • The External Antenna must remain at least 3 feet above any metal objects such as pipes, metal siding, A/C unit etc.
  • The Base Unit must remain at least 3 feet away from metal objects and other electronic devices.

Installation Tips

Determine Outdoor Signal Strength /Setting Performance Expectations

Before placing a zBoost in your home, make sure that you can place calls on the outside of your home, in the attic, at roof level or wherever you plan to place the external antenna. zBoost can only bring signal into your home when signal reaches the External Antenna. If there is no signal, the zBoost will not work for you.

Using your cell phone, place a call from an outdoor location to confirm that enough signal is present to complete the call. If a weak signal is available at ground level, check the signal strength in your attic or at roof level location where the signal will likely be stronger and where the External Antenna can be placed for best performance. If you can reliably make and receive calls outside your home, then zBoost can bring the signal into your home. If only one signal bar is displayed on your cell phone outside, indoor coverage will be limited to one small room. We recommend placing the External Antenna outside and/or purchasing an upgrade External Antenna for increased coverage.

Antenna Separation

At least 15 vertical feet is needed between the External Antenna (receives the outside signal) and the Indoor Antenna (rebroadcasts the signal indoors). Separation less than 15 vertical feet will result in decreased performance. Generally, increasing this distance (up to 40 feet) will increase the performance and decreasing the distance will limit zBoost performance.

Installing and Aiming Directional Antennas

The location of the Directional External Antenna determines the performance and area of improved signal. Choose a location using your cell phone to determine the area of strongest signal - typically found outside, above the roofline or in an attic. Keep in mind that if your best signal is one bar, your coverage will be limited to one small room.

The antenna must remain at least 3 feet above any metal objects such as pipes, metal siding, A/C unit etc. Maximum performance will be achieved when the antenna is aimed at the strongest signal from your wireless provider. If you know the direction of your provider’s tower, simply point the antenna in that direction. If you are unsure of the location of the nearest tower, loosely secure the antenna to the mounting surface or mast to allow adjustment or rotation around mast.

To get the maximum benefit, you will want to take special care to point the antenna in the direction of the best signal for your wireless service provider.

  1. Place your cell phone on a non-metal surface which is 6-8 feet from the Indoor Antenna.
  2. Turn the signal booster on and wait 30 seconds. Note the number of signal bars displayed on your cell phone. For best results, you want your phone to display in the middle of the signal meter range or less so that it can go up as you rotate the External Antenna to the optimum direction. If it is reading too high, move the phone farther from the Indoor Antenna.
  3. Record the number of signal bars (or range) ________(A) on your cell phone. Leave the phone in the same place and pointing in the same direction for the following steps. Note the direction of the antenna starting position_________________________.
  4. Rotate the antenna mast 90 degrees and then record the phone signal bars _________(B).
  5. Continue to rotate the antenna mast another 90 degrees in the same direction and record the phone signal bars _________(C). 
  6. Again, rotate the antenna mast another 90 degrees in the same direction and again record the phone signal bars _________(D). 
  7. Look for the highest reading above. Set the antenna to that position and tighten the antenna mast. 
  8. If you desire to optimize further, then look for the two highest signal bar readings above and move the antenna between these two points to find the highest signal bars reading. 
  9. Once you have determined the highest reading position tighten the antenna bracket hardware.

Coax Cable

  • Use only the cable provided with your zBoost system (or the type specified for that model)
  • Don't split or share the cable with another system
  • Do not exceed the specified length of cable. For RG-6, do not exceed 65 feet. If longer cable is needed, use RG-11 up to 150 feet
  • When connecting the cable to the antenna, run the cable straight down from the antenna. Avoid draping the coax near the antenna

Connecting Power

Plug in zBoost Base Unit only after coax cable and antennas are connected and tightened.

LED Base Unit Indicators

For zBoost SOHO, TRIO and REACH models beginning with ZB


During Initial Power Up

Light Mode

Status

Solution

Cycle RED, GREEN, ORANGE

System is powering up. Please allow up to 30 seconds.

N/A

Flashing GREEN

There is an issue with the installation. BASE UNIT will flash GREEN once for every 2 dB less than optimal signal gain. Coverage decreases more with each flash.

  1. Unplug the BASE UNIT power supply.
  2. Relocate the EXTERNAL ANTENNA to pick up the strongest signal from your wireless carrier.
  3. Increase the height difference between the EXTERNAL ANTENNA and INDOOR ANTENNA as much as possible. The antennas require a minimum 15 ft. of vertical separation (height difference).
  4. Plug the BASE UNIT power supply back in.
  5. Wait 30 secs. for the BASE UNIT to power cycle on.

After Initial Power Up

Light Mode

Status

Solution

SOLID GREEN

zBoost is ready.

N/A

Flashing GREEN

zBoost is detecting signal from your phone.

Normal operation.

If no phones are turned on and light still flashes, the booster could be picking up noise. Move booster away from any electronic devices until light goes solid GREEN.

SOLID ORANGE

EXTERNAL ANTENNA and INDOOR ANTENNA are too close together.
And/Or
BASE UNIT is receiving too strong of a signal from a phone or nearby electronic device.

  1. Unplug the BASE UNIT power supply.
  2. Relocate the EXTERNAL ANTENNA to pick up the strongest signal from your wireless carrier.
  3. Increase the height difference between the EXTERNAL ANTENNA and INDOOR ANTENNA as much as possible. The antennas require a minimum 15 ft. of vertical separation (height difference).
  4. Plug the BASE UNIT power supply back in.
  5. Wait 30 secs. for the BASE UNIT to power cycle on.
  6. If ORANGE light persists, increase distance between the booster and your phone or any other electronic devices.

SOLID RED

Signal from the carrier’s cell tower is too strong for the BASE UNIT to operate properly.

  1. Unplug the BASE UNIT power supply.
  2. Relocate the EXTERNAL ANTENNA to another spot.
  3. If you have a directional antenna re-aim it to reduce carrier signal strength.
  4. Plug the BASE UNIT power supply back in.
  5. Wait 30 secs. for the BASE UNIT to power cycle on.

Flashing RED

Excessive electronic noise in the system – the BASE UNIT will not operate.

  1. Unplug the BASE UNIT power supply.
  2. Check all COAX and ANTENNA connections to ensure they are tight.
  3. Increase the height difference between the EXTERNAL ANTENNA and INDOOR ANTENNA as much as possible. The antennas require a minimum 15 ft. of vertical separation (height difference).
  4. Move ANTENNAS away from any metal surfaces or objects. 
  5. Increase distance between BASE UNIT and any phones or other electronic devices.
  6. Plug the BASE UNIT power supply back in.
  7. Wait 30 secs. for the BASE UNIT to power cycle on.

 

For zBoost SOHO, Metro and Commercial Models beginning with YX

At Initial Power Up Only

Solid GREEN

Normal condition at power up.

Slowly Alternating RED and GREEN

zBoost is working, but at reduced performance and coverage due to “non-ideal” setup.

Solution: Increase the distance between External Antennas and Indoor Antenna to achieve maximum performance and coverage.

Fast Flashing RED

Indicates insufficient distance between the External Antennas and the Indoor Antenna. The amplifier is operating at significantly reduced coverage.

Solution: Increase distance between Indoor Antenna and External Antennas.

 Solid RED

System is receiving signal from either the mobile device or the base station transceiver that is too strong for proper operation.

Solutions: (1) Move away from receiving antenna with your cell phone. (2) Move antenna away from other devices.

Fast Alternating RED and GREEN followed by no light

The amplifier is disabled.

Solution: Unplug and start over.

After Initial Power Up

Solid GREEN

Normal condition.

Blinking GREEN

Inconsistent power source – power supply may need to be replaced. Contact technical support.

Solid RED

System is receiving signals from either the mobile device or the base station transceiver which are too strong for proper operation.

Solution: Please unplug your system. Re-orient your External Antenna and/or Indoor Antenna to reduce the excessive signal source. Plug your system back in. If still solid red, call customer support 1-866-294-1660.