IMPORTANT: Please use only valid information.
Registrations with invalid information such as email address or serial number will be discarded.
See below for zBoost warranty policy.
LIMITED 1 YEAR WARRANTY UNLESS OTHERWISE SPECIFIED
zBoost warrants every zBoost product to be free from defects in material and workmanship under normal use for the warranty period of 1 year.
Who Is Covered?
You must have proof of purchase to receive warranty service. A sales receipt or other documentation showing the product purchased and the purchase date is considered proof of purchase. This limited warranty extends only to the original consumer purchaser or any person receiving the product as a gift from the original consumer purchaser and to no other purchaser or transferee.
What is Covered?
Warranty coverage begins the day you purchase the product. For one year from the original date, the zBoost Cell Phone Signal Booster will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary by zBoost) if it becomes defective or inoperative. The exchange will be made without charge to you for parts and labor. You will be responsible for the cost of shipping to the location designated by zBoost. If zBoost cannot reasonably repair or replace the unit then zBoost may, at its sole discretion, refund the price you paid for the product. All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires.
What is Excluded?
Your warranty does NOT cover:
- Labor charges for set up of the unit.
- Product replacement because of misuse, accident, lightning damage, unauthorized repair or other cause not within the control of zBoost.
- Incidental or consequential damages resulting from the product. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.
- Any modifications or other changes to the product, including but not limited to software or hardware modifications in any way other than as expressly authorized by zBoost will void this limited warranty.
- Product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications
All zBoost products that are packaged with other zBoost accessory products are intended for resale and use as a single unit, and such product kits are required to be sold to the end user or subsequent reseller as packaged. The “de-kitting” and sale as a standalone product of any one or more components of such a product kit is in violation of zBoost’ warranty. No “de-kitted” product will be eligible for return for any reason. The sale of separate, not-kitted cable, antennas and other accessories is allowed and fully warranted.
Make sure you keep…
Please keep your sales receipt or other document showing proof of purchase. Also, keep the original box and packing material in case you need to return your product.
Before requesting repair service…
Please review the Base Unit LED indicators section listed on the Install Tips page - This may save you a call.
To get warranty service…
Warranty service will be provided by zBoost. If you believe you need service for your unit, contact zBoost at 1-800-871-1612 or support@zBoost.com. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return merchandise authorization (RMA) number. The representative will give you complete shipping details. Do not return products to zBoost without a Return Authorization Number.
To get out of warranty service…
To obtain out of warranty service, contact zBoost at 1-800-871-1612 or support@zBoost.com for information on the possibility of any costs for repair or replacement of out-of-warranty products.
Reminder: Record the model and serial number found on the product.